Reputation Management Services
Turn every review into a trust-building asset
Reputation management helps growth-focused brands monitor, improve, and protect their online reputation across Google, Facebook, industry sites, and more—without adding work to your team.
Centralize reviews from every major platform in a single dashboard, with clear actions to drive more 5-star feedback.
What We Do
Full-funnel reputation management services
From proactive review generation to crisis response, Slate delivers services that are done-for-you, compliant, and built to scale with your brand.
Review generation & campaigns
Drive a steady flow of high-intent reviews from your happiest customers with compliant, on-brand outreach.
- Automated email & SMS review requests
- Branded review landing pages
- Smart routing to priority platforms
- Segmented campaigns for key cohorts
Reputation monitoring & alerts
Never miss a critical review, mention, or rating change—no matter where it happens online.
- Real-time monitoring for top platforms
- Instant alerts for 1–3 star reviews
- Competitor benchmark tracking
- Executive-ready reputation reports
Response, recovery & strategy
Protect brand trust with fast, empathetic responses and a clear playbook for high-risk scenarios.
- Response templates & tone guides
- Done-with-you response drafting
- Escalation & removal workflows
- Quarterly reputation strategy reviews
How It Works
A proven, compliant reputation engine in 4 steps
We combine software, workflows, and expert strategy so your team can stay focused on delivering great experiences while we help you capture the proof.
Step 1 — Audit
We map every review, rating, and mention across the web, plus your competitors, to establish your baseline reputation score.
Step 2 — Playbook
We design a channel-specific review strategy, including outreach cadences, templates, and escalation workflows.
Step 3 — Launch
We activate campaigns and monitoring, integrate with your CRM/POS, implement key workflows.
Step 4 — Optimize
We run ongoing experiments on messaging, timing, and channels to increase 5-star volume and reduce churn risk.
Reputation that compounds into revenue
Every service engagement is tied to measurable KPIs: rating improvement, review velocity, sentiment, and revenue attribution.
Average impact for new clients in first 90 days:
- +0.5–1.2 average star rating increase
- 2–3x more reviews across key platforms
- 15–35% lift in conversion from local search
- 20–40% reduction in support escalations from online complaints
Ready to build a reputation your competitors can’t outrun?
Book a 30-minute strategy session to review your current online reputation, uncover quick wins, and see how Slate can integrate with your existing stack.
No pressure, no hard sell—just an honest assessment and clear next steps.