Every review, within a day
Five-star replies that name the work and the town, so the response itself reads like proof.
Review Response Service
| Every Review Answered Within a Day | Slate MarketingReview response management from Slate Marketing LLC answers every review a Louisville, Kentucky or Southern Indiana business gets within a business day.
Prospects read the responses as closely as the reviews, and an unanswered one-star review does more damage than the review itself. Google has also said that responding to reviews helps local rankings. Review response management means every review, good or bad, gets an answer in your voice within a day: thanks that mention the job for the five-stars, a calm, specific reply for the complaints that shows the next customer how you handle problems, and a report to Google for the reviews that are fake or violate policy. You see the replies before they post if you want to, and the tone is set with you at the start, so it reads like the owner wrote it.
A 4.9 is not a problem. One bad review in a hundred shows there are humans in the business, and most people read a calm reply as proof you handle things. Nobody picks the company with one five-star review over the one with a hundred.
Review Response Service: what is included.
Best for: Owners who dread opening the reviews tab and let it sit.
Negative reviews handled
A measured, specific reply written for the next reader, and the offline follow-up that sometimes gets a review changed.
Fake reviews reported
Reviews from competitors or people who were never customers flagged to Google with the evidence.
One part of reputation management and review velocity, which explains how the pieces fit together.
Review responses questions.
Should I respond to a bad review?
Always, briefly and without arguing. The reply is for the hundred people who read it next, not the one who wrote it.
Can you get a fake review removed?
Sometimes. Google removes reviews that clearly break its policies; we report them with evidence and follow up. Genuine negative reviews from real customers stay, and get answered well.
Why owners pick Slate over bigger agencies
Seventeen five-star reviews in six months
Slate Marketing signed its first client six months ago and already has 17 five-star Google reviews from the owners we work for. There are agencies twenty years old with fewer. Read every one on our reviews page.
No contract that locks you in
Many agencies want six or twelve months in writing. We work month to month and keep your business by earning it, not by holding you to a signature.
Open pricing, open process
Every starting price is on our pricing page. Before you commit, you see the number, what it covers and exactly how we will do the work. No fine print and no surprise charges.
If you're unhappy, we're unhappy
Our clients come first. Both founders, Jack Moutardier and Daxton Noe, work on every account and answer the phone, so a problem goes straight to the people who can fix it.
A real guarantee, not a ranking promise
Nobody honest can guarantee rankings, and the Map Pack rotates. We guarantee you will be satisfied with the work, or we keep working until you are, and where your review history supports it we put a Map Pack guarantee in writing.
Claim your free visibility audit.
Fifteen minutes with a founder, and you leave knowing exactly what is costing you calls, whether or not you hire us.
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