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The ask after every job
A personal text and email go out the day the job is finished, when satisfaction is highest, with a follow-up if the first goes unanswered. We earned our own sixteen five-star reviews with this exact system.
Reputation Management
| A Five-Star Name Without the Chasing | Slate MarketingReputation management in Louisville from Slate Marketing LLC brings in five-star reviews after every job. Every past customer gets asked, every new customer gets asked the day the job is done, and every review gets answered in your voice, so the star count climbs without you chasing anyone. $229 a month, or included in The Adaptive Package.
Reputation Management and Review Velocity, in detail.
Happy customers forget to leave reviews. Unhappy ones never do. Your rating sits still while the competitor down the road racks up new five-star reviews every week.
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Every customer, the same ask
Every customer gets the same Google link, which is what Google's rules require and what a profile full of real reviews needs. A private feedback line with your number runs beside it, so a customer with a problem can reach you first and you can fix it fast. Nobody is filtered by their rating.
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Keyword-rich responses to every review
Every review, good or bad, gets a thoughtful response with local keywords. Google and future customers both notice.
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Reactivation of your past customers
Every customer from the last two years gets two or three personal messages over two weeks, with a photo of you, your truck or the job site and their own name on it. Ten to fifteen percent usually leave a review; one client got twenty-one from sixty-five.
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Live review widget and monitoring
Fresh reviews display on your site, and we watch Google, Yelp, Facebook, and 50 more platforms from one dashboard.
Reputation Management and Review Velocity ships inside The Adaptive Package. The website alone, with no SEO, is Website only. Prices are fixed; the free audit does not change them.
Reputation Management: the straight answer
Reputation management at Slate Marketing LLC means a system that earns Google reviews automatically and answers every one. It starts with a reactivation campaign: every customer from the last two years gets a personal text and email with a one-tap link, two or three times over two weeks, with a photo of the owner or the crew and the customer's own name on it. Then every new customer gets the same ask the day the job is finished. Every customer gets the same one-tap link to Google, with a private feedback line beside it, so anyone with a problem can reach the owner directly and get it fixed. Our review response service replies to every review in the owner's voice within 24 hours, naming the service and the neighborhood, and the newest reviews are repurposed into social posts and website proof. It is $229 a month on its own, as Reviews on Autopilot, and included in The Adaptive Package, and it serves home service businesses and other local companies across Louisville, Southern Indiana, Lexington, and Cincinnati. Reactivation typically brings in reviews from ten to fifteen percent of past customers; one client with sixty-five past customers got twenty-one.
Daxton leads reputation at Slate
We reach out to every customer from the last two years with a text and an email, two or three times over two weeks. The image in the message is the owner, the truck or the job site with the customer's own name on it, so it reads as personal because it is. Then every new customer gets the same ask the day the job is finished.
One client had sixty-five past customers and twenty-one of them left a review. That is an anomaly. Ten to fifteen percent is what we usually see, and those are reviews the business would never have had.
A 4.9 is not a problem. One bad review in a hundred shows there are humans in the business, and most people read a calm reply as proof you handle things. Nobody picks the company with one five-star review over the one with a hundred.
Which kind of reputation do you need?
Each is its own page: what it covers, who it is for, and what it includes.
Google Review Management
Businesses with more happy customers than reviews.
Review Response Management
Owners who dread opening the reviews tab and let it sit.
What changes once the review system is on?
- Steady five-star review flow
- Higher Map Pack rankings
- Negative feedback handled before it posts
Start with a free visibility audit. Fifteen minutes, and you leave knowing exactly where the leads are leaking.
★★★★★
Very easy to work with!
★★★★★
Amazing.
Rated 5.0 on Google from 22 reviews. Read all reviews
Websites we have shipped for reputation clients and their neighbors.
Every one replaced a template with a fast, conversion-first site. Arrow through them, or let them play.
4 sites built for local businesses. See the full portfolio
How does it start?
Three steps, then the phone rings.
1
Reactivate the last two years
Every past customer gets a personal text and email, two or three over two weeks, with your photo and their name on it.
2
Ask after every job from now on
The same message, the day the job is done, with a private feedback line beside the link.
3
Answer every review in your voice
Named service, named neighborhood, within a day. The best ones become posts and website proof.
What it costs
Prices are fixed and public: $229 to $497 a month for the core plans, on a six-month plan that then runs month to month. The free fifteen-minute audit is the first step, and it does not change the price. Reputation can run on its own or as part of a bigger plan.
Reputation questions, answered.
How fast will I start getting reviews?
The reactivation campaign goes out in the first thirty days and usually brings reviews in from ten to fifteen percent of your past customers within two weeks. After that, new reviews follow your job volume.
Can you remove negative Google reviews?
No agency can remove reviews that follow Google's rules. We respond professionally, flag reviews that break policy, and bury the rest under a high volume of real positive reviews.
Is asking for reviews allowed?
Asking customers for Google reviews is allowed, and Google encourages it. What is prohibited is paying for reviews, posting fake ones, or only asking the customers you expect to be happy, and we do none of them. Every customer gets the same ask.
Is a 4.9 rating a problem?
No. One bad review in a hundred shows there are humans in the business, and most people read a calm reply as proof you handle things. What loses jobs is having one five-star review when the competitor has a hundred.
People also ask about reputation management in Louisville.
The questions owners type into Google about reputation, answered the way we answer them on the phone.
What should I say when I reply to a bad review?
Thank them, state the facts in one or two calm sentences, and say what you did about it. You are writing for the next hundred people who read it, not for the reviewer.
Can I ask customers for reviews by text?
Yes, with their number and a direct link, and every customer gets the same ask. What Google prohibits is paying for reviews, posting fake ones, or only asking the people you expect to be happy.
How many reviews do I need to rank?
More recent reviews than the three businesses above you, not a magic number. In most Louisville trades, two to four a month, every month, moves you; a burst of twenty and then nothing does not.
Guides on reputation management
You work with the founders.
Jack Moutardier and Daxton Noe run every account directly. No account manager, no handoff, no junior doing the work while someone else takes the call. Rated 5.0 from 22 Google reviews.
Why owners pick Slate over bigger agencies
Twenty-two five-star reviews in seven months
Slate Marketing signed its first client seven months ago and already has 22 five-star Google reviews from the owners we work for. There are agencies twenty years old with fewer. Read every one on our reviews page.
A six-month term, not a lock-in
SEO takes about six months to show, so every plan starts with six months, then runs month to month. Leave early with 30 days' notice and one month's fee. No two-year lock, no auto-renewal trap.
Open pricing, open process
Every starting price is on our pricing page. Before you commit, you see the number, what it covers and exactly how we will do the work. No fine print and no surprise charges.
If you're unhappy, we're unhappy
Our clients come first. Both founders, Jack Moutardier and Daxton Noe, work on every account and answer the phone, so a problem goes straight to the people who can fix it.
A promise we can be checked on, not a ranking promise
Nobody honest can guarantee rankings, and the Map Pack rotates. What we promise is the work we control: your Google profile rebuilt in 30 days and a number every Monday, or month 7 is free.
Claim your free visibility audit.
Fifteen minutes with a founder, and you leave knowing exactly what is costing you calls, whether or not you hire us.
Loading the booking calendar. You can also call (502) 305-9815.